Consulting Services

We provide these consulting services

  • Claim audits and pre-audit assistance
  • Expert witness
  • Municipal claims evaluation and assistance; all phases
  • Policy and procedures development
  • Review of polarized, stalled claims
  • Third-party claims administration oversight
  • Training
  • Claims process improvement
  • Corporate communications
  • Customer service for the insurance professional
  • Diversity
  • Employment issues, including sexual harassment
  • Intergenerational issues
  • Leadership
  • Supervisory and management skills

Testimonials

Kind words from some of our consulting clients.

“Nancy Germond is an excellent risk management consultant who combines practical, up-to-date knowledge with good common sense. Her interest is always with the client.”

Ralph Korn, CPCU

Risk Manager

Kern County

Bakersfield, CA

“The customer service training you developed for the claims department was so successful we implemented it company-wide. Thanks for all your hard work on behalf of Farm Bureau!”

Rodney Frey, AIC

Assistant Claim Director

Missouri Farm Bureau

Jefferson City, MO